Shipping policy

At rigby we work hard to get your order moving the moment you place it.

• Orders are dispatched the same day they're placed
• Our warehouses operate seven days a week, including weekends
• Dispatch may take slightly longer outside standard business days
  

Once your order is packed you'll receive a tracking number by email. Tracking becomes active once the parcel has been collected and scanned by the courier, which can take 24–48 hours after dispatch.

If you can't find your tracking email, please check your junk or spam folder.

👉 Track your order: [tracking page link] 👉 Need help? [contact page link]

Delivery times & costs

Free shipping on all orders over $50.

Delivery times are estimated from the date of dispatch, not the date of order.

Customs & duties

rigby is not responsible for customs duties, import taxes, or additional charges that may apply to international orders. These fees are set by local authorities and are the responsibility of the recipient.

Most orders fall below the low-value import threshold in their destination country and arrive with nothing further to pay. If you're unsure, please check with your local customs office before placing your order.

Important information

• We are not responsible for lost or mis-delivered orders due to incorrect address details provided at checkout. Please double-check your address before completing your order.
• We do not refund or replace items marked as delivered by the courier. For this reason we recommend shipping to a secure address.
• If a parcel cannot be delivered due to incorrect shipping information, it will be returned to us and any shipping costs will be deducted from your refund.
• Delivery timeframes are estimates and may vary due to courier delays, customs processing, or seasonal demand.
• Orders placed during sale periods or public holidays may take slightly longer to dispatch.

If you have any questions or concerns, please email us at [your support email].

Team rigby